Service Options

At Drive Data Recovery, we offer a variety of services for our clients. We recognize that different situations call for different approaches. In addition to our standard recovery package, we offer emergency, on-site, and pickup services. We are the industry leaders in securely recovering your critical information, and we provide a Confidentiality Guarantee to ensure that your data is secure. When you choose the highly skilled technicians at Drive Data Recovery, you are working with an expert team that uses the most advanced technology on the market today.

Standard Data Recovery

Our standard data recovery package is ideal for non-emergency orders and clients who are looking for an affordable solution. With standard recovery, we offer free, convenient drop off and shipping services. Once we receive your device, we will contact you in 48 to 72 hours with a free diagnostic report. Our typical recovery time for standard recovery is 7 to 10 business days; however, the process may be longer depending on the scope of work involved. You will always know the recovery time and cost up front, before we begin the data recovery process. With standard recovery, you can expect the same high level of care you would get with any of our other services.

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Emergency Data Recovery

The emergency data recovery service is designed for individuals and companies who require the fastest data recovery services for time-sensitive information. Emergency recovery cases take the highest priority. We will examine your device upon receipt and give you a diagnosis within 24 hours. We understand these kinds of situations can be stressful. We will consult with you throughout the process as we work on your case. Once you receive our free diagnostic report and give us your approval, we will recover your information within three to four business days. More complex issues may take longer, but if this is the case, we will tell you up front as part of the diagnostic report.

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Remote Data Recovery

For cases where data cannot leave the facility, Drive Data Recovery provides remote data recovery services. You will work with one of our customer service agents to determine if this is the best fit for your recovery issue. If you choose remote data recovery, we will open a case and you will receive a response within the hour from one of our highly skilled support technicians. The technician will connect to your device and deploy our remote support software. Once the connection is made, we can typically provide you with an estimated recovery time. If your data cannot be removed from its location, and it meets the criteria for remote recovery, this is a less expensive option than the on-site data recovery service.

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On-Site Data Recovery

We offer on-site data recovery for situations that require data to remain at its location. Sometimes, to stay compliant with a contract, the information cannot leave the premises. In other cases, your company needs the device to stay on-site to protect your physical asset. In either situation, we can send a skilled technician or engineer to you. When you contact us to request an on-site recovery, one of our customer support agents will go through a series of questions with you to learn more about your device and how it failed so we can better determine your recovery needs. Our expert technician will assess the device on-site and provide a timeframe for recovery while on location. We understand that these kinds of recovery situations often involve extremely confidential information. Drive Data Recovery has the strictest security measures in the industry, and our Confidentiality Guarantee protects your private material from being compromised.

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Pickup Service Data Recovery

For clients who do not live near one of our 61 locations, or prefer the convenience of pickup from home or work, we can send someone to your location to collect your compromised device. You have the option of same-day local service with prepaid postage and a courier pickup. Additionally, we offer same-day and next-day services for emergency recovery cases.

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